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Terms and Conditions

 

EmbracedBaby – Terms & Conditions & Product Disclaimer

Last updated: October 2025

Welcome to EmbracedBaby. By using our website and purchasing products from us, you agree to the following Terms & Conditions, Returns Policy, and Product Disclaimer. Please read carefully.

1. About Us

EmbracedBaby is an independent retailer based in Northern Ireland, selling pre-owned, quality-checked baby carriers and related accessories.

EmbracedBaby is operated by Ciara Miskimmin, a sole trader registered in the United Kingdom. Registered Address 20 Killultagh Avenue Bt29 4GY, Co.Antrim.

For enquiries, please contact us at: support@embracedbaby.com

2. Products & Descriptions

All products sold are pre-owned but have been thoroughly inspected and cleaned before sale.

We take care to ensure product information, descriptions, and images are accurate, but colours, packaging, or minor wear may vary slightly.

All products are subject to availability, and we reserve the right to withdraw items or update pricing at any time.

3. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.

Payment must be made in full at the time of ordering using one of the available payment methods shown at checkout.

If a pricing error occurs, we will contact you before processing your order.

4. Delivery

We aim to despatch all orders within 2 working days of payment.

Delivery times are UK Standard estimates only and may vary depending on the buyer’s location within the United Kingdom.

If an item is lost or damaged during shipping, please contact us within 14 days from delivery so we can investigate.

5. Returns & Refunds

Standard Returns If you change your mind, you may return your item within 14 days of receiving it, in line with UK Consumer Contracts Regulations. To be eligible:

       - The item must be unused, in the same condition you received it, and packaged appropriately

       - You must notify us within the 14-day window via email or our contact form

       - Return postage is the buyer’s responsibility, unless the item is faulty or misdescribed

       - Refunds will be issued once the item is received and inspected.


Due to the sensitive hygiene nature of baby carriers, we kindly ask that items are not worn or used if you intend to return them. Once used, they may no longer be eligible for a refund due to hygiene considerations. 


Faulty or Misdescribed Items

Your legal rights are fully protected across the United Kingdom.

In the very unlikely chance that an item you receive is faulty or not as described, please contact us at support@embracedbaby.com within 14 days of receiving your order.

We will:

  • Offer a replacement if available, or
  • Provide a full refund, including your original payment.

Returned items must be cleaned and securely packaged. Customers are responsible for return postage, this will be refunded if the item is deemed faulty or misdescribed.

How to Make a Claim

  1. Email support@embracedbaby.com with your order number and details/photos of the issue.
  2. We will respond within 2 working days with instructions on the next steps.

Important Notes:

  • All products are pre-owned; minor cosmetic marks do not count as faults.
  • Please follow all manufacturer instructions and safety guidelines when using your carrier.


6. Product Liability Disclaimer

At EmbracedBaby, we carefully inspect and clean all pre-owned baby carriers before resale.

Please note that EmbracedBaby acts solely as a pre-owned retailer. All products sold are manufactured and branded by third-party companies. Responsibility for the design, manufacturing quality, materials, and safety testing of each product lies with the original manufacturer or brand.

EmbracedBaby is not the manufacturer and cannot be held liable for any claims, damages, or injuries resulting from product defects or misuse. Customers should always read and follow all manufacturer guidelines, safety instructions, and age/weight recommendations, these can all be found on the manufacturers Website. If you have concerns or wish to report an issue, please contact the manufacturer directly using the details on the product packaging or their official website.

7. Use of Our Website

All content, logos, and images on this site are the property of EmbracedBaby or their respective copyright holders.

You may not reproduce, distribute, or modify any material from this website without permission.

8. Privacy & Data Protection

We respect your privacy and handle your personal information in accordance with the UK GDPR and Data Protection Act 2018.

Please see our separate Privacy Policy for full details on how we collect, store, and use your data.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Northern Ireland.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

10. Contact Us

If you have any questions about these Terms, Returns Policy, or Product Disclaimer, please contact:

📧 support@embracedbaby.com


Return and Refund Policy

Standard Returns If you change your mind, you may return your item within 14 days of receiving it, in line with UK Consumer Contracts Regulations. To be eligible:

       - The item must be unused, in the same condition you received it, and packaged appropriately

       - You must notify us within the 14-day window via email or our contact form

       - Return postage is the buyer’s responsibility, unless the item is faulty or misdescribed

       - Refunds will be issued once the item is received and inspected.


Due to the sensitive hygiene nature of baby carriers, we kindly ask that items are not worn or used if you intend to return them. Once used, they may no longer be eligible for a refund due to hygiene considerations. 


Faulty or Misdescribed Items

Your legal rights are fully protected across the United Kingdom.

In the very unlikely chance that an item you receive is faulty or not as described, please contact us at support@embracedbaby.com within 14 days of receiving your order.

We will:

  • Offer a replacement if available, or
  • Provide a full refund, including your original payment.

Returned items must be cleaned and securely packaged. Customers are responsible for return postage, this will be refunded if the item is deemed faulty or misdescribed.

How to Make a Claim

  1. Email support@embracedbaby.com with your order number and details/photos of the issue.
  2. We will respond within 2 working days with instructions on the next steps.

Important Notes:

  • All products are pre-owned; minor cosmetic marks do not count as faults.
  • Please follow all manufacturer instructions and safety guidelines when using your carrier.


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